Refund Policy

At Pakistan Motors, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

We accept refund requests under the following conditions:

  • The item is defective or damaged upon arrival.
  • The wrong item was delivered to you.
  • Your item is missing parts or components.
  • Refund requests must be made within 7 days of receiving the product.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Used or damaged items (unless received in defective condition).
  • Items without original packaging and tags.
  • Customized or personalized products.
  • Products purchased on clearance or special discount sales.

3. Refund Process

To request a refund, follow these steps:

  • Contact our customer support at support@pakistanmotors.pk within 7 days of receiving the item.
  • Provide your order number and a brief explanation of the issue.
  • Attach pictures of the defective or incorrect product.
  • Wait for our team to review your request and provide return instructions.

4. Refund Method

Approved refunds will be processed using the original payment method:

  • For online payments, the amount will be refunded to your bank account or card within 5-7 business days.
  • For Cash on Delivery (COD) orders, store credit or an exchange may be offered.

5. Return Shipping

Customers may need to ship the item back to us. If the return is due to our error (wrong or defective item), we will cover the shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • Check with your bank or card provider—it may take time to reflect.
  • Contact us at support@pakistanmotors.pk for assistance.

7. Contact Us

For further inquiries regarding our refund policy, contact:

Email: support@pakistanmotors.pk

Phone: +92 337 7773293